Terms & Conditions -

Introduction

Welcome to MediGlobex. These Terms & Conditions govern your access to and use of the MediGlobex website, products, information, communication channels, and order-confirmation services.

By using this website, contacting MediGlobex, submitting an inquiry, or placing an order, you agree to these Terms & Conditions. If you do not agree with these terms, please do not use this website or place an order through MediGlobex.

MediGlobex provides product information and order-confirmation support for selected Indian prescription oncology and diabetes medicines. All medicines listed on this website are intended for use only under the supervision of licensed healthcare professionals.

Prescription Medicine Notice

Products listed on MediGlobex may include prescription medicines. These medicines should only be ordered, possessed, and used where legally permitted and under the guidance of a licensed doctor, pharmacist, or qualified healthcare professional.

MediGlobex does not provide medical diagnosis, dosage instructions, treatment recommendations, or advice that replaces consultation with a licensed healthcare professional.

Customers must consult their doctor before ordering or using any prescription medicine.

Injectable oncology medicines should only be administered by qualified healthcare professionals in an appropriate medical setting. They are not intended for self-administration.

Website Information

The information on this website is provided for general product information and order-confirmation purposes only. Product pages may include medicine names, active ingredients, strengths, dosage forms, packaging information, availability notes, and general order-related information.

Website content should not be treated as medical advice, treatment guidance, dosage instruction, or a substitute for professional healthcare consultation.

Product availability, packaging, batch number, manufacturer, marketer, label design, expiry date, and supply status may vary. Customers must confirm all relevant details with MediGlobex before payment.

Eligibility to Use This Website

By using this website or contacting MediGlobex, you confirm that:

You are legally allowed to access this website in your location.
You are legally allowed to inquire about prescription medicines.
You will not use this website for any unlawful purpose.
You are responsible for complying with all applicable laws in your country or region.
You understand that prescription medicines require medical supervision.
You will not use information from this website to self-diagnose, self-medicate, or change medical treatment without consulting a licensed healthcare professional.

MediGlobex reserves the right to refuse service, cancel an inquiry, or decline an order if we believe the request may violate applicable laws, prescription requirements, shipping restrictions, compliance standards, or these Terms & Conditions.

Order Confirmation Process

MediGlobex follows a confirmation-first order process. Orders are not processed automatically.

Customers must contact MediGlobex through WhatsApp before placing an order.

WhatsApp: +44 7592 789963

Before an order is accepted, customers should provide:

Medicine name
Active ingredient, if known
Strength
Quantity
Destination country
Prescription-related information
Storage or handling requirements, if applicable
Any special shipping or customs questions

MediGlobex will review product availability, prescription-related requirements, payment details, and destination-country shipping eligibility before confirming whether an order can proceed.

Product Availability

All products are subject to availability. Product listings on this website do not guarantee that a product is currently in stock or available for shipment to a specific destination.

Before payment, customers should confirm:

Product name
Active ingredient
Strength
Dosage form
Quantity
Batch details, where available
Expiry date, where available
Packaging information, where available
Destination-country shipping eligibility

MediGlobex may update, modify, remove, or discontinue product listings at any time without prior notice.

Pricing & Payment

All orders are prepaid.

MediGlobex currently accepts cryptocurrency payments only. Payment details will be provided only after product availability, prescription-related requirements, and shipping eligibility have been reviewed.

Cryptocurrency payments are usually irreversible. Once a cryptocurrency payment is sent, it cannot normally be reversed, recalled, or charged back. Customers must carefully confirm all order details before completing payment.

Customers are responsible for confirming:

Product name
Strength
Quantity
Destination country
Payment amount
Wallet address or payment details
Network or cryptocurrency type, where applicable
Shipping information

MediGlobex is not responsible for payment losses caused by incorrect wallet address, wrong network selection, underpayment, overpayment, duplicate payment, delayed blockchain confirmation, third-party wallet issues, exchange delays, or customer payment errors.

Order Processing Time

Eligible orders are usually processed within 1–2 business days after payment confirmation.

Processing time may vary depending on product availability, order review, prescription-related requirements, documentation, route availability, destination-country restrictions, and other operational factors.

Processing may be delayed if additional confirmation is required.

Shipping & Delivery

Estimated international delivery time is usually 7–15 business days, depending on destination country, shipping route, customs clearance, local delivery conditions, regulatory procedures, and logistics availability.

Delivery time is an estimate only and is not guaranteed.

Shipping may be delayed by:

Customs inspection
Import restrictions
Local regulatory review
Public holidays
Weather conditions
Logistics disruptions
Incorrect or incomplete shipping information
Destination-country delivery issues
Events beyond MediGlobex’s reasonable control

Tracking information will be provided where available.

Customs, Import Rules & Customer Responsibility

Customers are solely responsible for confirming whether the ordered medicine can be legally imported, possessed, and used in their destination country.

Customers are responsible for all destination-country requirements, including but not limited to:

Prescription medicine import rules
Customs clearance requirements
Import permits, where required
Duties and taxes
Local regulatory restrictions
Detention risks
Return risks
Seizure or disposal risks
Any documents required by local authorities

MediGlobex is not responsible for customs delays, customs refusal, import restrictions, detention, seizure, disposal, taxes, duties, regulatory actions, or any loss caused by the customer’s failure to confirm local import requirements before ordering.

Returns, Cancellations & Refunds

Due to the nature of prescription medicines, returns are not accepted simply because a customer changes their mind, orders the wrong product, no longer needs the medicine, provides incorrect information, or fails to confirm local import rules before payment.

Once an order has been confirmed, paid, processed, or shipped, cancellation, return, or refund options may be limited.

Customers must carefully confirm all product details, quantity, shipping information, payment amount, destination-country eligibility, and prescription-related requirements before making payment.

If there is an issue caused by incorrect product dispatch, missing items, or visible shipping damage, customers should contact MediGlobex as soon as possible with clear photos, package details, product details, and order information for review.

MediGlobex will review such cases individually. Approval of any replacement, refund, partial refund, or other resolution is not guaranteed and depends on the circumstances of the case.

Product Verification

MediGlobex may help customers review product information before order processing, including product name, active ingredient, strength, packaging, batch number, expiry date, manufacturer or marketer information, and product appearance where available.

Customers should not use any medicine if the product appears damaged, opened, tampered with, mislabeled, or inconsistent with the confirmed order details.

MediGlobex does not replace verification by licensed pharmacists, manufacturers, healthcare professionals, customs authorities, or local medicine regulators.

Medical Disclaimer

MediGlobex does not provide medical advice.

We do not provide:

Diagnosis
Dosage instructions
Treatment recommendations
Medical decision-making
Advice about whether a medicine is suitable for a specific patient
Advice that replaces a doctor, pharmacist, hospital, or licensed healthcare professional

All prescription medicines should be used only under medical supervision.

Customers are responsible for consulting licensed healthcare professionals before ordering or using any prescription medicine.

No Guarantee of Medical Results

MediGlobex does not guarantee treatment outcomes, medical results, effectiveness, safety for a specific individual, or suitability for any medical condition.

Any decision to use a prescription medicine must be made by the customer and their licensed healthcare professional.

User Responsibilities

By using this website or placing an order, customers agree to:

Provide accurate and complete information
Confirm product details before payment
Confirm prescription-related requirements
Confirm destination-country import rules
Use medicines only under medical supervision
Avoid using this website for unlawful purposes
Avoid providing false, misleading, or incomplete information
Avoid reselling products in violation of applicable laws

Customers are responsible for all consequences resulting from inaccurate information, incorrect shipping details, failure to confirm local laws, misuse of medicines, or use without proper medical supervision.

Website Accuracy

MediGlobex aims to keep website information clear and updated, but we do not guarantee that all information is complete, accurate, current, or error-free at all times.

Product information may change without prior notice. Customers should confirm product details directly with MediGlobex before payment.

Third-Party Links

This website may contain links to third-party websites or external resources. These links are provided for convenience only.

MediGlobex is not responsible for the content, accuracy, policies, products, services, or practices of third-party websites.

Privacy

Customer information may be collected and used for inquiry handling, order confirmation, communication, payment confirmation, shipping arrangement, customer support, and compliance-related purposes.

Please review our Privacy Policy for more information about how personal information is collected, used, stored, and protected.

Intellectual Property

All website content, including text, layout, graphics, product descriptions, design elements, and branding, is owned by or licensed to MediGlobex unless otherwise stated.

Customers may not copy, reproduce, modify, distribute, or use website content for commercial purposes without written permission from MediGlobex.

Limitation of Liability

To the maximum extent permitted by applicable law, MediGlobex shall not be liable for indirect, incidental, consequential, special, punitive, or financial losses arising from website use, order delays, customs issues, import restrictions, payment errors, customer misuse, medical decisions, or use of prescription medicines without proper medical supervision.

MediGlobex’s responsibility is limited to reviewing product and order-related issues according to the circumstances of each case.

Force Majeure

MediGlobex is not responsible for delays, non-performance, or failure to fulfill obligations caused by events beyond our reasonable control, including but not limited to customs actions, regulatory restrictions, natural disasters, logistics disruptions, strikes, war, public health events, government actions, payment network issues, supplier delays, or transportation interruptions.

Changes to These Terms

MediGlobex may update or modify these Terms & Conditions at any time. Updated terms will be posted on this page with a revised date.

Continued use of the website after changes are posted means you accept the updated Terms & Conditions.

Contact Information

If you have questions about these Terms & Conditions, product confirmation, order processing, or shipping eligibility, please contact MediGlobex before placing an order.