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Customs & Import Policy

Overview

MediGlobex provides selected Indian-manufactured or India-marketed prescription oncology and diabetes medicines for eligible international customers.

Products are shipped from Dubai, United Arab Emirates, where available and legally permitted.

Worldwide shipping is available for listed medicines. However, customers are fully responsible for confirming whether the medicine can be legally imported, possessed, and used in their destination country.

This Customs & Import Policy explains customer responsibilities related to customs clearance, import rules, duties, taxes, detention risks, regulatory restrictions, and destination-country requirements.

Customer Responsibility

Customers are responsible for checking and complying with all customs, import, prescription medicine, and local regulatory requirements in their destination country before placing an order.

This includes, but is not limited to:

MediGlobex does not guarantee that any product will be accepted, cleared, or approved by customs in the destination country.

Worldwide Shipping Notice

MediGlobex offers worldwide shipping for listed medicines.

Worldwide shipping means that shipping may be arranged to many countries and regions. It does not mean that every shipment is guaranteed to pass customs, avoid inspection, or be accepted by local authorities.

Customers must confirm local import rules before payment.

If a destination country restricts, rejects, detains, returns, seizes, or disposes of a shipment, MediGlobex is not responsible for the result.

Prescription Medicine Import Notice

Products listed on MediGlobex may include prescription medicines.

Prescription medicines may be subject to strict import controls in many countries. Some countries may require a valid prescription, import permit, doctor’s letter, patient declaration, customs approval, or other documents before medicine can be imported.

Customers are responsible for confirming all such requirements before placing an order.

MediGlobex does not provide legal advice, customs advice, regulatory approval, import permits, or medical prescriptions.

Duties, Taxes & Fees

Customers are responsible for all destination-country duties, taxes, customs fees, import fees, handling fees, local carrier fees, inspection fees, storage fees, and any other charges related to customs clearance or local delivery.

These charges are not included unless specifically confirmed in writing by MediGlobex before payment.

MediGlobex is not responsible for any additional costs charged by customs authorities, local governments, logistics providers, or delivery carriers in the destination country.

Customs Delays

Customs clearance time may vary by country, route, product type, local regulation, inspection process, public holidays, carrier handling, and documentation requirements.

Customs delays may occur for reasons including, but not limited to:

MediGlobex is not responsible for customs delays or delivery delays caused by customs or local authorities.

Customs Detention, Refusal, Return, Seizure or Disposal

If a shipment is detained, refused, returned, seized, destroyed, or disposed of by customs or local authorities, the customer is responsible for the outcome.

No refund will be issued for orders affected by customs detention, customs refusal, import restriction, seizure, disposal, return, abandonment, or failure to complete customs clearance.

Customers should confirm whether the medicine can be legally imported before payment.

Required Documents

Some destination countries may require additional documents for prescription medicine import.

Such documents may include:

Customers are responsible for preparing and providing any documents required by their local customs or regulatory authorities.

MediGlobex may provide available order-related or product-related information where possible, but we do not guarantee that such information will satisfy destination-country customs requirements.

Incorrect or Incomplete Customer Information

Customers are responsible for providing accurate and complete shipping and contact information.

This includes:

MediGlobex is not responsible for customs delays, failed delivery, return, detention, loss, or additional costs caused by incorrect, incomplete, outdated, or undeliverable information provided by the customer.

Local Law Compliance

Customers must not place an order if the requested medicine is restricted, prohibited, or not legally allowed to be imported into their destination country.

By placing an order, the customer confirms that they are responsible for understanding and complying with all applicable laws and regulations in their country.

MediGlobex may refuse or cancel an inquiry if we believe the request may involve legal, customs, prescription, shipping, compliance, or safety concerns.

Order Confirmation Before Shipping

All orders must be confirmed through MediGlobex before processing.

Before an order can proceed, customers should confirm:

WhatsApp: +44 7592 789963

Customers should not send payment before receiving confirmed order and payment instructions from MediGlobex.

Payment and Customs Responsibility

MediGlobex currently accepts cryptocurrency payments only, including:

All orders are prepaid.

Cryptocurrency payments are usually irreversible. Customers must confirm local import rules, customs requirements, product details, payment amount, wallet address, and network before completing payment.

Once an order has been confirmed, paid, and processed, it cannot be cancelled or refunded.

Customs issues, import restrictions, detention, return, seizure, disposal, taxes, duties, or customer failure to complete customs clearance do not qualify for refund.

Shipping Origin and Product Origin

Products listed on MediGlobex are manufactured or marketed in India and shipped from Dubai, United Arab Emirates.

Shipping Origin: Dubai, United Arab Emirates
Product Origin: Indian-manufactured or India-marketed prescription medicines

The final customs decision is made by the destination country’s customs or regulatory authorities.

No Bulk Orders

MediGlobex does not accept bulk orders, wholesale orders, resale-related orders, or commercial distribution requests.

Each order is reviewed individually before acceptance.

Requests that appear inconsistent with prescription medicine use, customs compliance, local import rules, shipping eligibility, or our order-confirmation policy may be refused.

Important Medical and Legal Notice

MediGlobex provides product information, order confirmation, payment confirmation, and shipping-related support only.

MediGlobex does not provide:

Customers should consult licensed healthcare professionals before using any prescription medicine and should confirm local import requirements with the relevant customs or regulatory authorities in their country.

Contact Us

For product availability, order confirmation, payment information, or shipping-related questions, please contact MediGlobex before placing an order.

WhatsApp: +44 7592 789963

Address: Al Wasl Road 43, Jumeirah 1, Dubai, United Arab Emirates

Shipping Origin: Dubai, United Arab Emirates

Product Origin: Indian-manufactured or India-marketed prescription medicines

Prescription medicines only. Use only under medical supervision.

Last updated: June 28, 2026