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Shipping Policy

Shipping Overview

MediGlobex provides selected Indian-manufactured or India-marketed prescription oncology and diabetes medicines for eligible international customers.

Products listed on MediGlobex are manufactured or marketed in India and shipped from Dubai, United Arab Emirates.

Worldwide shipping is available for listed medicines. However, customers are responsible for confirming whether the medicine can be legally imported, possessed, and used in their destination country.

All orders must be confirmed through MediGlobex before processing.

WhatsApp: +44 7592 789963

Shipping Origin

Orders are shipped from Dubai, United Arab Emirates, where available and legally permitted.

Shipping Origin: Dubai, United Arab Emirates
Product Origin: Indian-manufactured or India-marketed prescription medicines

Product availability, shipping route, destination-country eligibility, prescription-related requirements, and customs considerations must be reviewed before order processing.

Contact Before Ordering

Customers must contact MediGlobex before placing an order.

Before shipping can be arranged, customers should provide:

MediGlobex will review product availability, prescription-related requirements, payment details, and shipping information before accepting the order.

Processing Time

Eligible orders are usually processed within 1–2 business days after payment confirmation.

Processing time may depend on:

Processing may be delayed if customer information is incomplete, payment is not confirmed, product details require additional review, or destination-country shipping eligibility needs further checking.

Delivery Time

Estimated international delivery time is usually 7–15 business days after dispatch.

Delivery time may vary depending on the destination country, shipping route, customs clearance, local delivery procedures, public holidays, logistics conditions, and regulatory review.

Delivery estimates are not guaranteed. Delays may occur due to circumstances beyond MediGlobex’s control.

Worldwide Shipping

MediGlobex offers worldwide shipping for listed medicines.

However, worldwide shipping does not mean that every shipment is guaranteed to clear customs or be accepted by the destination country.

Customers are responsible for confirming local import rules, prescription medicine regulations, customs requirements, duties, taxes, detention risks, and any restrictions in their destination country before ordering.

Customs & Import Responsibility

Customers are fully responsible for customs clearance and local import compliance in their destination country.

This includes, but is not limited to:

MediGlobex is not responsible for customs delays, customs refusal, import restrictions, detention, duties, taxes, seizure, disposal, return, or regulatory actions in the customer’s destination country.

Customers should check whether the medicine can be legally imported and used in their country before payment.

Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information.

This includes:

MediGlobex is not responsible for delays, failed delivery, return, loss, or additional costs caused by incorrect, incomplete, outdated, or undeliverable shipping information provided by the customer.

Tracking Information

Tracking information will be provided where available after the order has been dispatched.

Tracking updates may take time to appear depending on the shipping route, carrier system, customs process, and local delivery network.

Customers should monitor tracking information and respond promptly if the carrier or customs authority requires additional information.

Shipping Delays

Shipping delays may occur for reasons including, but not limited to:

MediGlobex is not responsible for delays caused by customs authorities, local regulators, logistics providers, local delivery networks, or events outside our reasonable control.

Storage & Handling Notice

Some prescription medicines may have specific storage or handling requirements.

Customers should review product packaging, label information, and medical guidance from licensed healthcare professionals regarding storage and handling.

Injectable oncology medicines should only be handled and administered by qualified healthcare professionals in an appropriate medical setting.

If a customer has special storage or handling concerns, this should be discussed with MediGlobex before ordering.

No Bulk Orders

MediGlobex does not accept bulk orders, wholesale orders, resale-related orders, or commercial distribution requests.

Each order is reviewed individually before acceptance.

MediGlobex may refuse any request that appears inconsistent with prescription medicine use, compliance requirements, shipping eligibility, or our order-confirmation policy.

Payment Before Shipping

All orders are prepaid.

MediGlobex currently accepts cryptocurrency payments only, including:

Orders will not be processed or shipped until payment has been received and confirmed.

Customers should not send payment before product availability, prescription-related requirements, shipping details, and payment instructions have been confirmed by MediGlobex.

No Refund After Processing

Due to the nature of prescription medicines, once an order has been confirmed, paid, and processed, it cannot be cancelled or refunded.

Customers must carefully confirm product details, quantity, shipping address, destination country, payment amount, local import rules, and customs requirements before payment.

MediGlobex does not accept refunds simply because a customer changes their mind, orders the wrong product, no longer needs the medicine, provides incorrect shipping information, or fails to confirm local import rules before payment.

Delivery Issues

If a customer receives a package with visible damage, missing items, incorrect quantity, or a major difference from the confirmed order details, the customer must contact MediGlobex within 3 days of delivery.

Customers should provide clear photos or videos of:

MediGlobex will review such cases individually. Approval of any replacement, refund, partial refund, or other resolution is not guaranteed and depends on the circumstances of the case.

Customers should not use any medicine that appears damaged, opened, tampered with, mislabeled, or inconsistent with the confirmed order details. Please consult a licensed healthcare professional before using any prescription medicine.

Important Medical Notice

MediGlobex provides product information, order confirmation, payment confirmation, and shipping-related support only.

MediGlobex does not provide medical diagnosis, dosage instructions, treatment recommendations, or advice that replaces a licensed doctor, pharmacist, or healthcare professional.

All prescription medicines should be used only under medical supervision.

Contact Us

For shipping questions, product availability, prescription-related confirmation, payment details, or destination-country shipping information, please contact MediGlobex before placing an order.

WhatsApp: +44 7592 789963

Shipping Origin: Dubai, United Arab Emirates

Product Origin: Indian-manufactured or India-marketed prescription medicines

Prescription medicines only. Use only under medical supervision.

Last updated: June 28, 2026