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Refund and Returns Policy

Overview

MediGlobex provides selected Indian-manufactured or India-marketed prescription oncology and diabetes medicines for eligible international customers.

Products are shipped from Dubai, United Arab Emirates, where available and legally permitted.

Due to the nature of prescription medicines, our refund, cancellation, and return policy is limited. Customers must carefully confirm all order details before payment and before the order is processed.

All orders must be confirmed through MediGlobex before processing.

WhatsApp: +44 7592 789963

Prescription Medicine Return Notice

Prescription medicines are sensitive products that may involve safety, storage, handling, packaging, legal, and medical supervision requirements.

For this reason, MediGlobex does not accept general returns or casual return requests for prescription medicines.

Returned prescription medicines may not be suitable for resale, reuse, or redistribution due to safety and regulatory concerns.

Customers should confirm product details, prescription-related requirements, destination-country import rules, and shipping information before payment.

No Refund After Processing

Once an order has been confirmed, paid, and processed, it cannot be cancelled or refunded.

Customers must confirm all details carefully before payment, including:

MediGlobex does not provide refunds simply because a customer changes their mind, orders the wrong product, no longer needs the medicine, provides incorrect information, or fails to confirm local import rules before payment.

Cancellation Before Processing

Cancellation requests may only be reviewed before an order has been processed.

If a customer requests cancellation before processing begins, MediGlobex may review the request individually. Approval is not guaranteed and may depend on product reservation, payment confirmation, supplier arrangement, packaging status, and operational progress.

Once processing has started, the order cannot be cancelled or refunded.

Cryptocurrency Payment Notice

MediGlobex currently accepts cryptocurrency payments only, including:

All orders are prepaid.

Cryptocurrency payments are usually irreversible. Once a cryptocurrency payment is sent, it normally cannot be reversed, recalled, cancelled, or charged back.

Customers are responsible for confirming the correct cryptocurrency type, payment network, wallet address, payment amount, and order details before sending payment.

MediGlobex is not responsible for payment losses caused by wrong wallet address, wrong network selection, underpayment, overpayment, duplicate payment, delayed blockchain confirmation, exchange platform issues, third-party wallet issues, or customer payment errors.

Non-Returnable Situations

Refunds or returns are not accepted in the following situations:

Customers should confirm all details before payment and before order processing.

Customs, Duties & Import Responsibility

Worldwide shipping is available for listed medicines. However, customers are responsible for confirming whether the medicine can be legally imported, possessed, and used in their destination country.

Customers are responsible for:

MediGlobex is not responsible for customs delays, customs refusal, import restrictions, detention, seizure, disposal, return, duties, taxes, or regulatory actions in the customer’s destination country.

No refund will be issued for orders delayed, rejected, detained, returned, seized, or disposed of due to destination-country customs rules, import restrictions, or customer failure to confirm local requirements before ordering.

Delivery Issues

If a customer receives a package with visible damage, missing items, incorrect quantity, or a major difference from the confirmed order details, the customer must contact MediGlobex within 3 days of delivery.

Customers should provide clear photos or videos of:

MediGlobex will review such cases individually.

Depending on the situation, MediGlobex may consider a replacement, partial resolution, or other reasonable support. Approval of any replacement, refund, partial refund, or other resolution is not guaranteed and depends on the circumstances of the case.

Customers should not use any medicine that appears damaged, opened, tampered with, mislabeled, or inconsistent with the confirmed order details. Please consult a licensed healthcare professional before using any prescription medicine.

Incorrect Product Dispatch

If MediGlobex dispatches a product that is materially different from the confirmed order details, the customer must contact us within 3 days of delivery with clear photos, package details, product details, and order information.

MediGlobex will review the case individually.

Customers should not open, use, dispose of, or alter the product before contacting MediGlobex for review.

Damaged Package or Missing Items

If a package appears visibly damaged or items are missing, customers must contact MediGlobex within 3 days of delivery.

Customers should keep all packaging, shipping labels, product boxes, and related materials until the case has been reviewed.

Failure to provide clear photos, videos, shipping label evidence, or product details may limit the ability to review the issue.

Product Packaging Differences

Medicine packaging may vary due to batch changes, manufacturer updates, market version differences, supply channel differences, or label design updates.

A packaging difference does not automatically qualify for a refund or return.

Customers should confirm packaging, batch, expiry, manufacturer or marketer information where available before payment.

Storage & Handling Issues

Some prescription medicines may have specific storage or handling requirements.

Customers are responsible for reviewing product packaging, label information, and healthcare professional guidance regarding storage and handling after delivery.

MediGlobex is not responsible for damage, misuse, reduced quality, or safety concerns caused by incorrect storage, improper handling, self-administration, or use without medical supervision after delivery.

Injectable oncology medicines should only be handled and administered by qualified healthcare professionals in an appropriate medical setting.

No Bulk Orders

MediGlobex does not accept bulk orders, wholesale orders, resale-related orders, or commercial distribution requests.

Each order is reviewed individually before acceptance.

Requests that appear inconsistent with prescription medicine use, compliance requirements, shipping eligibility, or our order-confirmation policy may be refused.

Processing Time

Eligible orders are usually processed within 1–2 business days after payment confirmation.

Once processing has been completed, the order cannot be cancelled or refunded.

Processing may depend on product availability, payment confirmation, prescription-related requirements, shipping arrangement, route availability, and destination-country requirements.

Important Medical Notice

MediGlobex provides product information, order confirmation, payment confirmation, and shipping-related support only.

MediGlobex does not provide medical diagnosis, dosage instructions, treatment recommendations, or advice that replaces a licensed doctor, pharmacist, or healthcare professional.

All prescription medicines should be used only under medical supervision.

Contact Us

For refund, return, cancellation, delivery issue, product issue, or order confirmation questions, please contact MediGlobex as soon as possible.

WhatsApp: +44 7592 789963

Shipping Origin: Dubai, United Arab Emirates

Product Origin: Indian-manufactured or India-marketed prescription medicines

Prescription medicines only. Use only under medical supervision.

Last updated: June 28, 2026